Instant CE certificate!
BUY MORE, SAVE MORE!
Buy courses for 2
renewal cycles. Complete
some now & some later.
Buy 2 courses SAVE 5%
Buy 3 courses SAVE 7%
Buy 4 courses SAVE 10%
Buy 5 courses SAVE 15%

Contact:
info@ltc-activitydirector.com
330.835.5009
(M-F 9:30-9:00 Eastern)
or
Voice Mail: 925-391-0363

 
Questions? 800.667.7745; Voice Mail: 925-391-0363
Email: info@ltc-activitydirector.com
Add To Cart


Table of Contents


To view the course on line, click the "Order Form" button to the left to make payment. You will receive a registration number.
Please enter your registration number and the zip code used when purchasing this course
 

Registration #:
Zip Code:
 

CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support - Question 1
Track #2
Developing Clout with Nursing - Question 2
Track #3
Conquering Your Conflict Avoidance - Question 3
Track #4
Priorities & Strategies for Your Wish List - Question 4

===========================
Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 5

Assessment of Culture Change Non-Compliance - Question 5
Section 6

Gaining Support for Transporting - Question 6
Section 7

Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game - Question 7
Section 8

Developing a Script for Your Reply to "Busy and Short" - Question 8
Section 9

Creating a "Broken Record" Script to the "Busy and Short" Reply - Question 9
Section 10

The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions - Question 10
Section 11

Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying - Question 11
Section 12

Effective Strategies for Replying to Blaming and Verbal Abuse - Question 12
Section 13

Effective Strategies for Replying to Joking and "I intended to..." - Question 13
Section 14

Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language - Question 14
Section 15

Effective Strategies for Replying to Apologizing and Debating - Question 15
Section 16

How to Handle Your Unidentified Feelings & Anger - Question 16
Section 17
Effective Script Delivery: Friendly, Professional, and Positive - Question 17
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary